Service that keeps its promises
Planned maintenance, repairs and emergency call-outs from technicians who install the same equipment they fix.
- A response inside 24 hours on critical equipment.
- Technicians trained on every product we sell.
- A written report after every visit, with photos and readings.
Book a visit
Tell us the equipment and the fault. We'll confirm a time within one working day.
Breakdown line
+1 555 014 2299
Service desk
7 a.m. to 6 p.m.
From the first site visit to the ten-thousandth hour
Survey
We visit the site, log the duty and check the pipework before we quote.
Specify
You get one proposal that covers equipment, controls and the first year of spares.
Install
Our crews install and commission it, then train the people who will run it.
Maintain
Planned visits and a breakdown line keep the equipment earning its keep.
Service that starts before the breakdown
Our technicians log vibration, temperature and current on every visit, so a failing bearing shows up on a chart weeks before it stops a line.
- Condition checks on a fixed schedule
- Repairs and overhauls in our own workshop
- Loan units while yours is away
What a service plan covers
One fixed yearly price per site. No call-out fees on covered equipment.
- Two planned inspections a year, with vibration and temperature readings.
- Priority on the breakdown line, with a technician on site inside 24 hours.
- Wear parts at cost, and seals and bearings held for your site.
- A yearly report that ranks equipment by the risk of failure.
- Operator training for new starters, twice a year.
Questions buyers ask
If yours isn't here, an engineer will answer it within a working day.
Can you match a pump that is no longer made?
Usually, yes. Send the nameplate and the flange dimensions and we will propose a drop-in replacement or an adapter kit.
How fast do stocked parts ship?
Orders placed before 2 p.m. leave the same day. Next-day delivery is available across most of the country.
Do you test equipment before it ships?
Every pump is run on our test bed and ships with its performance curve. Witness tests can be booked in advance.
Can we buy on account?
Approved business customers can order on 30-day terms. New accounts are usually approved within two working days.
What does the warranty cover?
Two years on new equipment and one year on repairs, covering parts and labor. Wear parts are excluded.