Workflows
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Workflows 2.0: branches, delays, and test runs
Read more: Workflows 2.0: branches, delays, and test runsWorkflows can now split on a condition, wait for a reply, and run against last week’s requests before they touch a customer.
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Five workflows every small support team should run
Read more: Five workflows every small support team should runThe five rules we see pay for themselves first, with the exact conditions to copy into your own workspace.