Why we price per team, not per seat

Per-seat pricing punishes the moment a team grows. Here is how we set our plans, and what we gave up to do it.

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Four colleagues working around a long table in a bright office

What changed

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  • Plans sized by team, not by login
  • Every feature on every plan
  • No sales call below Business

How to try it

Open a workspace, pick a queue with real traffic, and give it a week. The numbers in Reports will tell you whether it helped long before anyone has to guess.

We changed one rule and the Monday backlog was gone by Wednesday.

Priya Nair, Brightwater Dental
POST /v1/requests
{ "subject": "Refund for order 4127", "channel": "form" }

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