What a year of answering our own inbox taught us

What changed

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• Fewer settings, better defaults
• Search that forgives typos
• A reply box that never loses a draft

How to try it

Open a workspace, pick a queue with real traffic, and give it a week. The numbers in Reports will tell you whether it helped long before anyone has to guess.

We changed one rule and the Monday backlog was gone by Wednesday.

Priya Nair, Brightwater Dental

POST /v1/requests
{ "subject": "Refund for order 4127", "channel": "form" }