{"id":28,"date":"2026-09-12T15:38:12","date_gmt":"2026-09-12T15:38:12","guid":{"rendered":"https:\/\/demo.gatilab.com\/hassium\/tour\/features\/"},"modified":"2026-09-12T15:38:12","modified_gmt":"2026-09-12T15:38:12","slug":"features","status":"publish","type":"page","link":"https:\/\/demo.gatilab.com\/hassium\/tour\/features\/","title":{"rendered":"Features"},"content":{"rendered":"\n
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Features<\/h1>\n\n\n\n

Icon grids, use cases, a product tour, a bento grid, steps, integrations, numbers, a comparison, and security.<\/p>\n<\/div>\n\n\n\n

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The details<\/p>\n\n\n\n

The quiet features your team will use every day<\/h2>\n\n\n\n

Nobody picks a help desk for its permission settings. These are the parts that make a busy Monday feel ordinary.<\/p>\n<\/div>\n\n\n\n

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Roles and permissions<\/h3>\n\n\n\n

Decide who can reply, who can edit workflows, and who can only read. Contractors see just the views you share with them.<\/p>\n<\/div>\n\n\n\n

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Saved replies<\/h3>\n\n\n\n

Write the answer to a common question once, then drop it into any reply with the customer's name and order already in place.<\/p>\n<\/div>\n\n\n\n

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Collision warnings<\/h3>\n\n\n\n

When a teammate opens the request you are reading, you both see a banner before anyone sends a second answer.<\/p>\n<\/div>\n\n\n\n

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Business hours<\/h3>\n\n\n\n

Set opening hours and holidays for each team, so reply targets pause overnight and customers get an honest automatic reply.<\/p>\n<\/div>\n\n\n\n

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Views and tags<\/h3>\n\n\n\n

Save a filtered list for returns, billing, or your biggest accounts, and let tag rules sort new requests into it as they arrive.<\/p>\n<\/div>\n\n\n\n

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API and webhooks<\/h3>\n\n\n\n

Read and update requests through the REST API, or post an event to a webhook whenever a request changes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n

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Use cases<\/p>\n\n\n\n

Built for support, and for the teams next door<\/h2>\n\n\n\n

Hassium started in customer support. Now the same inbox and workflows handle billing questions, onboarding, and internal help desks as well.<\/p>\n<\/div>\n\n\n\n

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Customer support<\/h3>\n\n\n\n

Answer email, chat, and form requests from one queue, with an owner on each and nothing left unread over the weekend.<\/p>\n\n\n\n

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See Hassium for support<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Operations<\/h3>\n\n\n\n

Turn returns, bookings, and change requests into workflows with approvals, so the same job is done the same way every time.<\/p>\n\n\n\n

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See Hassium for operations<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Billing<\/h3>\n\n\n\n

Sort out refunds, failed payments, and invoice questions with the customer's payment history open beside the request.<\/p>\n\n\n\n

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See Hassium for billing<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Onboarding<\/h3>\n\n\n\n

Collect what a new customer needs to send you through an intake form, then follow each account until it goes live.<\/p>\n\n\n\n

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See Hassium for onboarding<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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IT help desk<\/h3>\n\n\n\n

Give staff one place to ask for a laptop, a password reset, or access to a tool, and route each request to the right person.<\/p>\n\n\n\n

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See Hassium for IT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Sales handoffs<\/h3>\n\n\n\n

When a deal closes, pass the account to support with the notes attached, so the customer never has to repeat their story.<\/p>\n\n\n\n

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See Hassium for sales handoffs<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n
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Product tour<\/p>\n\n\n\n

The three screens your team will live in<\/h2>\n\n\n\n

Most of the work happens in the inbox, the workflow builder, and reports. Here is what each one does for you.<\/p>\n<\/div>\n\n\n\n

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Inbox<\/p>\n\n\n\n

Every conversation, with its history attached<\/h3>\n\n\n\n

Open a request and the customer's past orders, earlier replies, and team notes sit right beside it. Answer it, hand it to a colleague, or snooze it until Tuesday.<\/p>\n\n\n\n