Pricing
Plans that grow with your team, not your headcount
Every plan includes every feature and a 14-day trial with no card. Pay monthly, or pay yearly and get two months free.
Starter
$29 per month
- Up to 3 people
- Shared inbox and intake forms
- Five active workflows
- Email support
Most popular
Team
$79 per month
- Up to 15 people
- Unlimited workflows and test runs
- Reports and the customer timeline
- Chat and email support
Business
$199 per month
- Unlimited people
- Single sign-on and an audit log
- Data kept in the EU or the US
- A named support contact
Compare plans
Every plan, line by line
The inbox, forms, and workflows work the same on every plan. What changes is how many people join, how much history you keep, and how much control IT gets.
| Feature | Starter | Team | Business |
|---|---|---|---|
| Price per month | $29 | $79 | $199 |
| People | Up to 3 | Up to 15 | Unlimited |
| Shared inbox for email, chat, and forms | Included | Included | Included |
| Saved replies and internal notes | Included | Included | Included |
| Active workflows | 5 | Unlimited | Unlimited |
| Branches, delays, and test runs | Included | Included | Included |
| Reports on reply time, backlog, and satisfaction | Included | Included | Included |
| Report history | 90 days | 2 years | All time |
| Roles and permissions | Admin and member | Custom roles | Custom roles |
| Single sign-on | Not included | Not included | Included |
| Audit log | Not included | Not included | Included |
| Data kept in the EU or the US | Not included | Not included | Included |
| Support | Chat and email | A named contact |
Common questions
Answers before you invite the team
What new teams ask us most, answered in a sentence or two.
How long does setup take?
Most teams connect a support address and invite everyone in under an hour. Older requests import in the background while you keep working.
Is there a limit on requests or customers?
No. Every plan handles as many requests, customers, and messages as you receive. Plans differ in people, workflows, and admin controls.
Will customers notice we switched?
Only if you tell them. Replies still go out from your own address with your signature, and your chat window keeps its colors and greeting.
Does building a workflow need a developer?
No. You choose a trigger, add conditions, and pick actions from plain menus. A test run on past requests shows what would happen before you switch it on.
Which tools can Hassium connect to?
Email, chat, calendars, payments, CRMs, and spreadsheets work out of the box. For anything else there are webhooks and a REST API.
Can we control who sees what?
Yes. Roles decide who can open each inbox, edit workflows, or export data. Business adds single sign-on and an audit log of every change.
Stop losing requests between inboxes
Bring email, chat, and your web forms into one queue this week, and let a tested workflow hand each request to the right person.
14-day trial
No card needed
Your old tickets come with you