Hassium 2.3: imports keep their authors

Spreadsheet and help desk imports now keep the original author, dates, and tags on every message.

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Hassium reports with volume by channel, reply time, and satisfaction

What changed

This post is sample content for the Hassium theme. It shows how an article reads: a lead under the title, headings in the serif, lists with brand markers, links with a soft underline, and inline code for the odd setting name.

  • Author mapping on import
  • Original timestamps kept
  • A dry run before anything is written

How to try it

Open a workspace, pick a queue with real traffic, and give it a week. The numbers in Reports will tell you whether it helped long before anyone has to guess.

We changed one rule and the Monday backlog was gone by Wednesday.

Priya Nair, Brightwater Dental
POST /v1/requests
{ "subject": "Refund for order 4127", "channel": "form" }

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