About

A small company that answers its own inbox

We build Hassium for teams like the one we used to be: a few people, a lot of customers, and no time to lose a request.

How we work

Everyone takes a shift in the queue

There is no sales team below the Business plan, and every person here, founders included, answers customers for a few hours each week.

That shift is where most of the product comes from. When a reply takes too long to write, we fix the reply box. When a request gets lost, we fix the routing. When a number in Reports surprises us, we find out why before we ship anything else.

We are a remote team across four time zones, and we keep the company small on purpose, so the people who build Hassium are never far from the people who use it.

How Hassium teams are doing this year

1,400

Active workspaces

38 min

Median first reply

71%

Closed within one working day

4.6/5

Average satisfaction rating

Figures from active Hassium workspaces, January to June 2026. Reply times count working hours only.

Asha Raman, co-founder and CEO

We were the small team that kept dropping requests

Before Hassium, Jonas and I ran support for a travel company with four people, three shared inboxes, and a spreadsheet of who owed whom a reply. Nobody was careless. We just couldn't see who had answered what, so customers heard from two of us, or from nobody.

Hassium is the tool we wanted back then: one queue, one owner for every request, and nothing that happens without a record of why. I still take a support shift every Friday, and a good part of what we ship starts there.

Read our story

Meet the team

The team