Hassium

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Heroes

Five ways to open a page, from a centered product shot to a dark band. Each is a pattern in the Hassium: Heroes group.

New in Hassium 2.4: faster search and tag rules

Run customer operations the calm way

Hassium gives your team one place to answer requests, route them through simple workflows, and see what is holding things up.

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Every feature for 14 days

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Import past tickets in minutes

Hassium's overview screen: four headline numbers, a chart of the last thirty days of requests, and a list of the newest requests

Hassium 2.3: imported tickets keep their authors

Every customer request in one calm inbox

Bring your support email, website chat, and contact forms into one shared list. Everyone can see who owns each request, and nobody replies twice.

Try it free for 14 days
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Two weeks free

Set up in an afternoon

Real human support

The Hassium inbox with open conversations in a list, one thread showing a private team note, and the customer's profile in a side panel

Let the busywork run itself

Hassium workflows sort new requests, ask a manager before a refund goes out, and nudge the owner when a reply is running late.

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See a workflow run

Test runs included

Every step logged

No code needed

Hassium's workflow builder with a refund workflow that checks the order amount and splits into two branches

For support leads and operations managers

See exactly where requests get stuck

Watch backlog, reply times, and satisfaction move day by day, then open any chart to read the conversations that make it up.

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The Hassium reports screen with request volume by channel, a trend line for reply times, a satisfaction score, and the most common tags

Changelog

What's new in Hassium

New features, improvements, and fixes, written for the people who use Hassium every day. Something ships most weeks.